Terms and Conditions of Use
Welcome to our online store. We are pleased to provide you with the goods and services described in this site subject to the following conditions. If you visit or shop at this site, you accept these conditions. Please read them carefully. In addition, when you use any current or future options on this site, you also will be subject to the guidelines and conditions applicable to such service or business.
Privacy and Electronic Communication
To understand our practices, please review our Privacy Notice, which also governs your visit to this site. When you visit this site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
License and Site Access
We grant you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any of our trademarks, logos, or other proprietary information (including images, text, page layout, or form) without express written consent. You may not use any meta tags or any other "hidden text" utilizing our name or trademarks without our express written consent. Any unauthorized use terminates the permission or license granted by us. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the Home page of this site so long as the link does not portray us, our dealers, or our products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any of our logos or other proprietary graphics or trademarks as part of the link our without express written permission.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. This site does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use this site only with involvement of a parent or guardian. We, our dealers and our affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Risk of Loss
All items purchased from this site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
We and our dealers attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.
With respect to items sold by us, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:
If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Please note that this policy applies only to products sold and shipped by us and/or our dealers.
Note: Shipping Charges Does Not Include Duty, Taxes, Custom Clearance or any other fees applicable upon receipt. Please note it is the Buyer's responsibility to ensure possession of all necessary documents required by Country of Import.
Your shopping cart reflects an estimated shipping cost, based on the shipping method you chose. This cost assumes all items in your cart are going to a single address within Canada. Some items may require special handling due to their size and/or weight, which will result in an additional charge. When we process your order we will make any necessary adjustments in shipping costs and notify you of changes via email. Rates are subject to change without notice.
Please allow 1-3 business days for order processing (on top of estimated shipping times). Orders are processed Monday through Friday from 8:30am-4:00pm MST (excluding statutory holidays).
In certain situations, we may not have your item in stock and will need to order it. This may add an additional 3-7 business days to our standard order processing time, and we will contact you should this be the case.
We only ship within Canada online. For international options please contact us vis phone at 1-866-337-4186
Certain items are unavailable for shipment at all and can only be picked up at our Westlock location. These are generally overweight or bulk items. If an item cannot be shipped, (While you may be able to complete an order) we will cancel it and refund you if we are unable to ship.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can then track your shipment online at via the Canada Post.
With our standard shipping services, you can expect to see your parcel within 2-14 business days (depending on where you are located). Please keep in mind, these shipping times are not guaranteed.
You may also have expedited shipping options available to you during checkout (these are calculated based on where you are located as well as product specifications).
We will ship your order complete unless specified otherwise from the customer. What this means is if one or more items ordered is back-ordered or is a special order item WPM will wait till all items are in stock before shipping your order to you. If you would prefer your items to be shipped as they come available, you will incur extra shipping charges, per each shipment.
Due to the uniqueness of some items we will not stock them, but be Special Order Only , and we will contact you should this be the case.
Canada Post Office are the only one that can deliver to PO boxes.
Please note that when the delivery team brings a package to you, a signature may be required to finalize the delivery.
Certain rural areas as well as large bulky items may incur additional shipping fees, and we will contact you should this be the case
Should you have any questions or concerns regarding the condition of your parcel upon arrival, please contact us.
Westlock Powersports & Marine (WPM) PH: 1-866-337-4186 or local 780-349-5277
You may return most new, unopened items for a full refund within 30 days of delivery. These items should be in their original packaging and have their serial number or UPC. Special order returns are at our discretion on a case by case basis. If you would like to make a return or exchange, you must contact us by phone or email and submit an RMA (Return Merchandise Authorization) number before returning your items. This RMA number is usually written on the bill of lading (issued by the mail carrier's shipping department) or somewhere on the packaging. If you cannot find your RMA, one may be obtained by contacting us by phone or email.
All returns will be subject to a 15% restocking fee. Remember, if you would like to return or exchange your item, you must contact us before sending it back. Items returned to us without notification will not be eligible for a refund or exchange.
Returns will not be accepted on items that are:
Opened or used
Missing their serial number or UPC
Special orders (returned at our discretion)
Returned more then 30 days after delivery
Returned without notification
Disclaimer of Warranties and Limitation of Liability
This site is provided on an "as is" and "as available" basis. Neither we nor our dealers make any representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, we and our dealers disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that this site, its servers, or email sent from us, our dealers or affiliates free of viruses or other harmful components. We, our dealers and affiliates will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
Site Policies, Modification, and Severability
Please review our other policies posted on this site. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
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